Policies for Simple Wonders

Payment

Payments can be made with any major credit card online via our secure paypal server. Paypal DOES NOT require you to be a paypal member. Just enter your payment information and the payment will be transfered to me. You can also pay via check or money order made out to:

Sultana Jefts
Sultana's Gifts/Simple Wonders
PO Box 263/7144 NC HWY 33 E
Chocowinity, NC 27817-0263

Layaway

If you would like to put an order on layaway, 30% will be required at the initial time of purchase. After 30 days, an additional 30% will be required and at the 60 day mark, the remaining 40% will be required. If you decide you would no longer like your purchase, you are entitled to a refund minus a 20% restocking fee.

Shipping

Orders will be shipped via USPS, FedEx, or UPS depending on size of order and weight. All orders will be shipped out within 48 hours, but are usually able to shipped out the same day if ordered before noon EST. If orders are being shipped to Hawaii, Alaska or Canada, please e-mail me first for a shipping quote.

Returns/Cancelled orders

We want you to be completly satisfied with your purchases! Since orders are shipped out asap, cancelled orders that have already shipped will be dealt with as a return. We accept unused/unwashed returns on any new items within 30 days of shipment. Washed and/or used items are not returnable or exchangeable. You are responsible for return or exchange shipping costs. We will gladly refund your money for returned new products, minus a 10% restocking fee. Exchanges for colors or different sizes may be made within 30 days without a restocking fee applying as long as no refund is necessary. In your return or exchange please include a note with your name, order number, current mailing address, the products you are sending, and the reason for the return/exchange. I strongly suggest that you use insurance on all returns.

Contact me at any time by e-mail: info@simplewondersdiapers.com. If you would rather chat on the phone, simply provide a phone number in your e-mail and I will be happy to call you at a convenient time for you.